Booking Terms and Conditions

THIS DOCUMENT CREATES A CONTRACTUAL RELATIONSHIP BETWEEN DIVE TRAVEL CURACAO N.V. (DTC), AND YOU, THE “CUSTOMER.” AFTER READING THIS ENTIRE CUSTOMER AGREEMENT (THE “AGREEMENT”), IN ORDER FOR YOUR DIVE TRAVEL PACKAGE (“VACATION PACKAGE” OR “TRIP”) RESERVATION TO BE COMPLETED, YOU MUST INDICATE YOUR ACCEPTANCE OF THE BOOKING TERMS AND CONDITIONS FOUND IN THIS AGREEMENT EITHER BY ACCEPTING THEM ONLINE OR BY SIGNING AND SUBMITTING A PAYMENT.

CLICK HERE for the general terms and conditions for Dive Curaçao.

General Booking Terms and Conditions

PARTIES TO THIS AGREEMENT

Dive Curaçao (DC), Dive Travel Curaçao N.V. (DTC), Dive and Travel Consultancy N.V., Dive Travel Caribbean Consultancy LLC (DTCC), Ocean Encounters, The Dive Bus, GO WEST Diving, LionsDive Beach Resort Curaçao, Dolphin Suites & Wellness, Scuba Lodge & Ocean Suites, All West Apartments and Diving, Sunscape Curaçao Resort, Spa and Casino, Dreams Curaçao Resort, Spa and Casino, Zoetry Curaçao Resort and Spa, Merakii SeaView Escape, Caribe Car Rental NV or any other Trade/Business Name (herein referred to as “DC”,“DTC”, “DTCC”, “we”, “our”, or “us”) has arranged the Dive Travel Package described within this booking and/or on-line/offline platform. The traveler (herein referred to as “Customer,” “I,” “you,” or “your”) who has reserved a Dive Travel Package as described in this brochure/flier/website/invoice/ confirmation and who intends to participate in the Dive Travel Package so reserved and by such participation and payment as provided for in this Customer Agreement (“Customer Agreement” or “Agreement”) hereby agrees to be bound by and subject to the terms and conditions of this Agreement.

BOOKING PROCEDURES

To make a booking you must acknowledge acceptance of the Customer Agreement in the manner provided for on our website and pay a deposit of 25% of the package price per person or more as required by the supplier. We will then invoice you for the remainder of the cost, which you must pay no later than 31 days before departure. If you book less than 31 days before departure, full payment must be made on booking by an on-line payment method or major internationally accepted credit card. The booking is not accepted and no contract exists until the date shown on the confirmation issued by DTC or DTCC. Bookings made over the telephone, by email, or by credit card more than 60 days before departure will not be deemed accepted until we have received your acceptance of the Customer Agreement in the manner provided for on our website or a payment which constitutes an agreement to the terms and conditions. If you do not pay the balance of your Dive Travel Package cost within 31 days of departure, your booking will be terminated and you will lose your deposit. A fee of US $25.00 will be added to the Dive Travel Package price for the second and subsequent revisions. In addition, a fee of US $25.00 per person will be charged should a new set of travel documents be required because of any revision. Bookings made within 30 days or less prior to departure will be subject to a US $25.00 non-refundable fee to cover administration costs and express delivery of documents. We reserve the right to refuse a reservation made by: (i) a person under the age of eighteen (18) without the written consent of a parent or legal guardian first having been obtained, and (ii) a person not certified by an internationally recognized SCUBA diving certification association, acceptable to us. No charge will be made for the first revision to any booking.

METHODS OF PAYMENT

Dive Travel Curaçao accepts credit cards as a convenient payment option; however, a 5% credit card processing fee will apply. To avoid this fee, guests can choose to pay via wire transfer or ACH direct deposit. These alternative payment methods ensure the full amount goes toward their dive vacation without additional charges. For details on making a wire transfer or ACH payment, please contact Dive Travel Curaçao’s reservations team to receive the necessary banking information.

DTC/DTCC STRONGLY ENCOURAGES YOU TO CONSIDER PURCHASING TRAVEL INSURANCE. ADDITIONALLY, WE STRONGLY RECOMMEND YOU TO PURCHASE DIVE MEDICAL INSURANCE.

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GENERAL CANCELLATION PROCEDURES

Scuba Diving and Snorkeling rescheduling

• We offer free rescheduling for scuba diving up to 12 months from the date of your current reservation.

Scuba Diving and Snorkeling Cancellations (FIT Policy)

• Family and Individual Traveler (FIT) Cancellations can be made up to 7 days in advance without any charge, with the exclusion of third-party costs such as (local & international) banking and administration fees – 10% fee will be deducted.
• Cancellations can be during local business hours (8AM-5PM) via e-mail (reservations@divecuracao.info), via WhatsApp (+599 9 699 5297) or via our US/CAN Toll-free number (+1-855-650-1558)
• Family and Individual Travel (FIT) bookings will not be refunded if changes occur on day of arrival or after.

Cancellation Policy for Hotels/Resorts/Apartments (FIT Policy)

General FIT Hotel/Resort/Apartment Cancellation Policy

• Delayed arrivals, early departures, cancellations on the day of arrival or no-shows will be charged for the entire reservation.
• Cancellation policy valid from December 20, 2025, to January 4th, 2026
  • Reservations cancelled within 30 days of arrival are subject to a full stay penalty.
• Cancellation policy valid from January 5th to December 18, 2026
  • The penalty will be 50% of the total room charges for cancellations within 14 days of arrival.

NOTE: Dive Travel Curaçao NV (DTC/DTCC) works with various accommodation providers in Curaçao and Bonaire. When an accommodation booking is made by a Family or Individual Traveler (FIT), clients are sent an invoice that includes the specific cancellation policy for the specific hotel, resort, and/or apartment booked. All notifications of cancellation must be made to DTC/DTCC in writing.

ALL FIT/Group Bookings via third party intermediary/tour operator will not be refunded if changes occur 31 days prior to arrival or after. For FIT/Group Bookings for dive package bookings (Sleep and Dive/Sleep, Drive and Dive), terms may vary depending on i.e. the intermediary, tour operator, trip leader, hotel, resort etc. and can be provided upon request if not received immediately with the booking.

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GROUP BOOKING TERMS AND CONDITIONS

Specific Group Payment Terms and Cancellation Policy for LionsDive Beach Resort, Avila Beach Hotel, Dolphin Suites & Wellness, Scuba Lodge & Ocean Suites, All West Apartments, Nos Krusero Apartments and Merakii Seaview Escape

• This policy is applicable for groups booking 9 or more rooms.
• Payment terms:
  • 10% down payment at the time of booking, fully refundable up to 90 days before arrival
  • Remaining 90% payment at 90 days before arrival
  • Final invoice to be set up on departure for remaining balance in case of last-minute changes
• Cancellation terms:
  • Cancellations up to 90 days before arrival: no charge
  • Cancellations between 90-30 days before arrival 50% penalty
  • Cancellations less than 30 days before arrival no-shows or early departures: 100% charge, no refunds
• If the group is cancelled without any cancellation charge, your prepayment will be refunded less a 10% administration fee. Therefore, in all cases, a 10% fee will be deducted for admin & banking fees from the eligible package refund whether or not a room penalty has been charged.
• Changes for the group can be made upon availability; we maintain the same standard as the cancellation policy regarding to the amount of days changes has to be made in advance.

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Specific Group Cancellation Policy for Sunscape Curaçao Resort, Dreams Curaçao Resort and Zoetry Curaçao Resort

Group Cancellation & Reduction Policy:

The following cancellation and reduction policies will apply based on the size of the group at the time of the change. Applicable group sizes vary by Resort Tier. For multiple room category cancellations, penalty amounts will be based on majority category of total cancelled room nights. If no majority exists, the lowest room rate will be used.

Small (S) Groups Size: Groups of 5 up to 25 rooms

• Policy: 121 days or more prior to arrival:
  • No penalty will apply for cancelled room nights
  • Room nights may be added to the group at the same rates as the original room block
• From 120 to 91 days prior to arrival:
  • Up to 20% of the existing room block nights may be cancelled without penalty. A penalty of 40% will apply to the remainder of the cancelled room nights
  • Up to 20% of the existing room block may be added to the group at the same rates as the original room block
• From 90 to 61 days prior to arrival:
  • Up to 20% of the existing room block nights may be cancelled without penalty. A penalty of 30% will apply to the remainder of the cancelled room nights
  • Up to 20% of the existing room block may be added to the group at the same rates as the original room block
• From 60 to 46 days prior to arrival:
  • Up to 5% of the existing room block nights may be cancelled without penalty. A penalty of 100% will apply to the remainder of the cancelled room nights
  • Up to 5% of the existing room block may be added to the group at the same rates as the original room block
• From 45 days or less prior to arrival date:
  • Full penalty for any cancellations or reductions

Medium (M) Groups: Valid Group Size: Groups from 26-39 rooms

Up to 30% of the existing room block nights may be cancelled without penalty. A penalty of 10% will apply to the remainder of the cancelled room nights. Up to 30% of the existing room block may be added to the group at the same rates as the original room block

• Policy: 121 days or more prior to arrival:
  • No penalty will apply for cancelled room nights
  • Room nights may be added to the group at the same rates as the original room block
• From 120 to 91 days prior to arrival:
  • Up to 30% of the existing room block nights may be cancelled without penalty. A penalty of 20% will apply to the remainder of the cancelled room nights
  • Up to 30% of the existing room block may be added to the group at the same rates as the original room block
• From 90 to 61 days prior to arrival:
  • Up to 20% of the existing room block nights may be cancelled without penalty. A penalty of 40% will apply to the remainder of the cancelled room nights
  • Up to 20% of the existing room block may be added to the group at the same rates as the original room block
• From 60 to 46 days prior to arrival:
  • Up to 5% of the existing room block nights may be cancelled without penalty. A penalty of 100% will apply to the remainder of the cancelled room nights
  • Up to 5% of the existing room block may be added to the group at the same rates as the original room block
• From 45 days or less prior to arrival date:
  • Full penalty for any cancellations or reductions

Large (L) Groups:Groups from 40-80 rooms

• Policy: 121 days or more prior to arrival:
  • No penalty will apply for cancelled room nights
  • Room nights may be added to the group at the same rates as the original room block
• From 120 to 91 days prior to arrival:
  • Up to 20% of the existing room block nights may be cancelled without penalty. A penalty of 40% will apply to the remainder of the cancelled room nights
  • Up to 20% of the existing room block may be added to the group at the same rates as the original room block
• From 90 to 61 days prior to arrival:
  • Up to 10% of the existing room block nights may be cancelled without penalty. A penalty of 80% will apply to the remainder of the cancelled room nights
  • Up to 10% of the existing room block may be added to the group at the same rates as the original room block
• From 60 days or less prior to arrival:
  • Full penalty for any cancellations or reductions

Extra Large (XL) Groups: Groups of 81 or more rooms is at the discretion of the resort.

• General Cancellation & Reduction policy notes:
  • If a group size increases or decreases enough to change the category under which it falls, the initial change will follow the policies for the original group size. Moving forward, the group should follow the policies according to the current group size. For example: if a group of 35 rooms decreases to 25 rooms, the initial change must apply policies for groups 26 to 39 rooms; however moving forward, policies for groups up to 25 rooms should apply.
  • The Client and/or 3rd Party Tour Operator is liable for any cancellation and attrition penalties. It is therefore the responsibility of the Client and/or 3rd Party Tour Operator to collect proper deposits in the event penalties are incurred.

Please note that in all cases:

• A 10% fee will be deducted for admin & banking fees from the eligible package refund after the room penalty has been charged.

Family or Individual Traveler (FIT) and Group Bookings via third party intermediary/tour operator will not be refunded if changes occur 31 days prior to arrival or after. For FIT/Group Bookings for dive package bookings (Sleep and Dive/Sleep, Drive and Dive), terms may vary depending on i.e. the intermediary, tour operator, trip leader, hotel, resort etc. and can be provided upon request if not received immediately with the booking.

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MISCELLANEOUS TERMS AND CONDITIONS

Any flights forming part of the Dive Travel Package arrangements are subject to the conditions of the carrying airline, which in most cases limit the airline’s liability to the passenger in accordance with international law and conventions. Any likeness or image of you secured or taken during your participation in a Trip may be used by us without charge in all media (whether now existing or in the future invented) for promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet. By accepting the Customer Agreement, you agree that, if necessary, we may pass your contact details and numbers to any third party connected with the operation of the specific Dive Travel Package which you have booked. This information will not be used for any other purpose by the third party, nor will it be passed to any other parties. Please note that international airlines are required by applicable laws to give border control agencies access to passenger data. Accordingly, any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary or to which you may be diverted. This Customer Agreement may only be waived or amended by written mutual consent. When you accept this Customer Agreement, you agree to all these conditions.

DOCUMENTATION

You must carry valid proof of citizenship and proper identification (current Passport Book). If you are traveling with children, some countries require specific travel permissions from both birth parents. Since proof varies with each country, contact our office about your specific destination. All persons on Dive Travel Packages must have a current, valid scuba certification card issued by an internationally recognized SCUBA diving certification association acceptable to DTC or DTCC. Without proper identification, a passport and necessary visas, you will not be permitted to depart. It is your responsibility to verify your necessary travel documents. For more information about Curaçao’s entry requirements, CLICK HERE.

BAGGAGE

Airline baggage fees are additional and collected by the carrier upon check in for your flights.

RISKS AND WARNINGS

For information regarding possible dangers at international destinations, visit the Travel Advisory Section of the World Health Organization and the Curaçao Tourist Board.

ARBITRATION

You agree that any dispute concerning, relating or referring to this Agreement, the brochure/flier/website/invoice or any other literature concerning your Trip, the Trip itself or any claim for damages due to injury or death which occurs during or in connection with the Trip shall be resolved exclusively by binding arbitration according to the then existing rules of the country of Curaçao, located within the Dutch Caribbean. Such proceedings will be governed by substantive Curaçao law. The dispute will be resolved by a single arbitrator who must be a lawyer admitted to practice in the courts of Curaçao, within the Dutch Caribbean and have a minimum of fifteen years of experience in civil litigation. Each party to the dispute shall have the right on a single occasion to veto the designation of an arbitrator so selected. There will be judicial review of the arbitrator’s decision if either side can show plain error in the application of law or be able to show an abuse of discretion with respect to factual findings. The parties waive the right to rely on any state law or statute which creates an exception to enforcement of the requirement that disputes be resolved pursuant to arbitration in the manner set forth herein.

WAIVER OF JURY TRIAL

IN CONNECTION WITH ANY ACTION OR LEGAL PROCEEDING ARISING OUT OF THIS AGREEMENT, THE PARTIES HEREBY SPECIFICALLY AND KNOWINGLY WAIVE ANY RIGHTS THAT EITHER PARTY MIGHT HAVE TO DEMAND A JURY TRIAL.

EXCLUSIVE GOVERNING LAW AND EXCLUSIVE JURISDICTION: THIS AGREEMENT AND ANY ACTIONS AND PROCEEDINGS BROUGHT HEREUNDER SHALL BE GOVERNED BY THE LAWS OF CURAÇAO, LOCATED IN THE DUTCH CARIBBEAN, WITHOUT REGARD TO CONFLICTS OF LAWS PRINCIPLES. IF THE RIGHT TO SEEK ARBITRATION IS FOR ANY REASON WAIVED BY BOTH PARTIES, OR IF JUDICIAL REVIEW OF ANY ARBITRATION DECISION IS SOUGHT, ANY ACTION OR LEGAL PROCEEDING TO ENFORCE ANY PROVISION HEREOF, OR BASED ON ANY RIGHT ARISING OUT OF, THIS AGREEMENT SHALL BE BROUGHT EXCLUSIVELY IN THE COURTS OF CURAÇAO. ALL OF THE PARTIES HERETO HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS AND OF THE APPROPRIATE APPELLATE COURTS IN ANY SUCH ACTION OR LEGAL PROCEEDING AND WAIVE ANY OBJECTION TO VENUE OR JURISDICTION IN CONNECTION THEREWITH.

SEVERABILITY

The invalidity or unenforceability of any part of this Agreement, or the invalidity of its application to a specific situation or circumstance, shall not affect the validity of the remainder of this Agreement, or its application to other situations or circumstances. Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.

WAIVER

Any failure by either party at any time, or from time to time, to enforce or to require the strict keeping and performance of any of the terms or conditions of this Agreement shall not constitute a waiver of any such terms or conditions and shall not affect or impair such terms and conditions in any way or the right of such party at any time to avail itself of such remedies as it has for the breach or breaches of such terms and conditions.

CONFLICT

In the event of any inconsistency or conflict between the terms of this document and any terms or conditions otherwise applicable to the trip, the terms of this document shall prevail.

EXCLUSIVITY

Except as otherwise expressly provided to the contrary, the rights herein granted and this Agreement are for the benefit of the parties hereto. The terms and conditions of this Agreement shall be exclusive of any advertising, marketing or other sales literature or activities of DTC/DTCC and nothing contained in any of such materials shall be construed to create any rights as a result of or in connection with this Agreement.

RESPONSIBILITY

YOU UNDERSTAND AND AGREE THAT ALL TRAVEL ARRANGEMENTS INCLUDED IN THIS TRIP ARE MADE ON YOUR BEHALF UPON THE EXPRESS CONDITION THAT NEITHER DTC NOR ITS OWNER, DIRECTORS, OFFICERS, EMPLOYEES AGENTS, CONTRACTORS OR SUBCONTRACTORS SHALL BE LIABLE OR RESPONSIBLE FOR ANY NEGLIGENT OR WILLFUL ACT OR FAILURE TO ACT OF ANY THIRD PARTY, SUCH AS OPERATORS OF AIRCRAFT, TRAINS, MOTORCOACHES, PRIVATE CARS, CRUISE VESSELS, BOATS, SHIPS OR ANY OTHER CONVEYANCE, HOTELS, SIGHTSEEING EXCURSIONS, LOCAL GROUND HANDLING, ETC. WHICH ARE TO OR DO SUPPLY ANY GOODS OR SERVICES FOR YOUR TRIP. YOU FURTHER UNDERSTAND THAT DTC NEITHER OWNS NOR OPERATES SUCH THIRD PARTY SUPPLIERS AND ACCORDINGLY AGREE TO SEEK REMEDIES DIRECTLY AND ONLY AGAINST THOSE SUPPLIERS AND NOT HOLD DTC RESPONSIBLE FOR THEIR ACTS OR OMISSIONS. WITHOUT LIMITATION, DTC IS NOT RESPONSIBLE FOR ANY NEGLIGENT OR WILLFUL ACTS OF OTHERS OR FOR ACTS OF GOD OR FORCE MAJEURE, WEATHER EMERGENCIES, BREAKDOWN, OR FAILURE OF DIVING OR MECHANICAL EQUIPMENT, GOVERNMENT ACTIONS, INCLEMENT WEATHER, SICKNESS, ATTACKS BY ANIMALS, AVAILABILITY OF MEDICAL CARE OR THE ADEQUACY OF THE SAME, CRIMINAL ACTIVITY OF ANY KIND, TERRORISM, WAR, CIVIL DISTURBANCE, SANITARY CONDITIONS, QUALITY OR SANITATION OF FOOD, QUARANTINE, CUSTOMS REGULATIONS, EPIDEMICS, STRIKES, HOTEL OVERBOOKING, SAFETY AND/OR SECURITY STANDARDS AT HOTELS OR OTHER ACCOMMODATIONS, ANY PROBLEMS OR INJURIES WHATSOEVER ARISING FROM SWIMMING OR SCUBA DIVING OR FOR ANY OTHER REASON BEYOND THE CONTROL OF DTC, AND YOU UNDERSTAND, AGREE WITH, AND AGREE TO BE LEGALLY BOUND BY THE TERMS OF THE RELEASE AND WAIVER OF LIABILITY SET FORTH HEREIN.

ACKNOWLEDGMENT OF RISK

I understand and acknowledge that my travel in connection with and participation in the Dive Travel Package arranged at my request by DTC or DTCC may involve risk and potential exposure to injury and possibly death. I specifically acknowledge and recognize the potential for injury and death which can result from swimming or SCUBA diving, including the malfunction of dive equipment, the natural environment, animal or sea life, currents and other changing conditions, decompression sickness, embolism or other hyperbaric injuries. I realize and acknowledge that diving with compressed air, Nitrox, trimix, or other gasses involves certain risks and requires specific training. I certify that I have been properly trained for the breathing mixture(s) I will use and understand the risks involved. I also realize and acknowledge that risk and dangers may be caused by the negligence of the owner, directors, employees, contractors, subcontractors, officers or agents of DTC/DTCC or the negligence or participation of other participants, contractors and/or subcontractors to DTC and DTCC. I also recognize and acknowledge that risk and dangers may arise from foreseeable and unforeseeable causes, including weather and other acts of nature. I fully understand and acknowledge that the aforementioned risks, dangers and hazards are a potential in connection with recreational activities which may take place during my Trip.

DTC/DTCC STRONGLY ENCOURAGES YOU TO CONSIDER PURCHASING TRAVEL INSURANCE. ADDITIONALLY, WE STRONGLY RECOMMEND YOU TO PURCHASE DIVE MEDICAL INSURANCE.

EXPRESS ASSUMPTION OF RISK AND RESPONSIBILITY

In recognition of the inherent risk of the travels and related activities in which I am intending to engage, I confirm that I am physically and mentally capable of participating in the activity and that I alone am responsible for my own activities while engaged in SCUBA diving. I am willingly and knowingly electing to participate in this Dive Travel Package in spite of the potential risk of danger and I willingly and voluntarily assume full responsibility for any injury, loss or damage suffered by me or caused by me, whether caused in whole or in part by the negligence of the owner, directors, agents, officers, employees, contractors or subcontractors of DTC and DTCC.

RELEASE OF LIABILITY

In consideration of the services and arrangements provided by DTC or DTCC, I, for myself and for my heirs, personal representatives or assigns, do hereby release, waive, discharge, hold harmless and agree to indemnify DTC and DTCC, and its owner, officers, directors, agents, contractors, subcontractors and employees from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, loss of services, lost profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during my travel in connection with the scheduled Dive Travel Package and any activities conducted in conjunction therewith. I SPECIFICALLY UNDERSTAND THAT I AM RELEASING, DISCHARGING AND WAIVING ANY CLAIMS OR ACTIONS THAT I MAY HAVE PRESENTLY OR IN THE FUTURE FOR THE NEGLIGENT ACTS OR CONDUCT OF THE OWNER, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS OR SUBCONTRACTORS OF DTC.

EXPRESS WAIVER OF ANY RIGHT TO SEEK CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES: Regardless of the situation or circumstances giving rise to a claim, I waive any right to seek consequential, punitive or exemplary damages against DTC/DTCC its owner, officers, directors, agents, contractors, subcontractors and employees, for any reason whatsoever.

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VEHICLE RENTALS: BOOKING TERMS AND CONDITIONS

These Terms and Conditions form part of the Rental Agreement (“Agreement”), which consists of the following parts: 1) the Terms and Conditions, 2) an individualized rental document signed by the Renter, 3) a return document with final charges, and any amendments. This Agreement is for the rental of the Vehicle described on the rental document. This Agreement is between the Renter signing it (“I”, “Me”, or “My”) and Caribe Car Rental N.V., an independent National licensee identified on the rental document (“Company”, “You”,”Your”). I, the Renter, agree to all Terms and Conditions of this Agreement, including the rental and return documents. I understand that I may not rent a Vehicle with You, if I do not comply to Your current rental qualifications as described, but not limited to, the Terms and Conditions of the Company.

1. VEHICLE
   I understand that You own the Vehicle. The Vehicle includes – inter alia – tires, tools, equipment, accessories, keys and Vehicle documents. The Vehicle is delivered to me in good operating condition solely for rental purposes. I understand no one but You can transfer the ownership title (“transfer”) of the Vehicle. Attempted transfer by me or anyone else other than the Company, is void and will be reported to the Curaçao Police Department as felony embezzlement. No one may service or repair the Vehicle without Your prior approval and consent. I am aware that damage(s) resulting from service or repair to Your Vehicle without prior approval and consent are not covered by Your optional Collision Damage Waiver as described in part 7 of these Terms and Conditions. I understand that I will be held financially responsible for such damage(s).

I AGREE THAT YOU MAKE NO EXPRESS OR IMPLIED WARRANTY AS TO ANY MATTER WHATSOEVER INCLUDING, WITHOUT LIMITATION, THE CONDITION OF THE VEHICLE, ITS MERCHANTABILITY OR FITNESS FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE RENTAL OF THE VEHICLE TO ME.

2. WHO MAY DRIVE THE VEHICLE – AUTHORIZED DRIVER(S)
   a. I represent that I am a capable and validly licensed driver, 23 years of age, or older.
   b. The Vehicle shall NOT be operated by anyone except me, and qualified Additional Authorized Driver(s) who are capable and validly licensed drivers, 23 years of age or older and have my prior permission to drive the Vehicle. In addition, an Additional Driver must be:
   i. person(s) who has signed the Rental document of this Agreement as an Additional Authorized Driver(s) after being qualified by the Company;
   These are the only Additional Authorized Driver(s) who may drive the Vehicle, except as otherwise required by applicable law. Additional Driver(s) and I shall be referred to in this Agreement as Authorized Driver(s).
   c. If I, or any Additional Authorized Driver(s), am 23 or 24 years of age, I agree to an additional daily fee to be determined by the Company.
   d. If I, or any Additional Authorized Driver(s), allow person(s) under the age of 23, to drive the Vehicle, all optional coverage options are void and I will be held personally financially responsible for any damages to the Vehicle.
3. VEHICLE RETURNS
   I agree to return the Vehicle to You in the same condition in which I received it, except for ordinary wear and tear. I agree to return the Vehicle to Your location, either on the due date and time specified on the Rental document or upon Your demand. I understand that if I wish to extend the rental period beyond the return date and time shown on the rental document, I must go to Your rental location and sign a new Agreement to extend the rental period (Extension). An Extension is subject to availability and is not automatic. The Company, in its sole discretion, may refuse an Extension. Unless a new Agreement is properly obtained extending the rental period, all coverage products and protection options under the expired Agreement may be voided. Failure to obtain a new Rental Agreement to replace one which has expired may result in the Company filing a “stolen property” report with the Curaçao Police Department for the Vehicle and the person responsible. I understand that I will pay for all loss or estimated damages to the Vehicle including, but not limited to, loss of use, claim processing fees and administrative charges for the days I did not return the Vehicle according to the date and time agreed, as permitted by Curaçao law.
4. VEHICLE REPOSSESSION
   You may repossess the Vehicle without demand at my expense if the Vehicle is found illegally parked, apparently abandoned, used in violation of law or of this Agreement, past the return due date, or for a Prohibited Use as described in this Agreement.
5. PROHIBITED USES OF THE VEHICLE
   I agree that the Vehicle shall NOT be used by, or for, any of the following
   PROHIBITED USES, subject to applicable law:
   a. By an unauthorized driver(s);
   b. By any driver under the influence of alcohol, drugs, intoxicants or any other substance known to impair the ability to drive;
   c. For any illegal purpose;
   d. By anyone who gives the Company a false name, address, age or other false or misleading information;
   e. In any abusive or reckless manner, including, but not limited to, careless driving or reckless actions at any time, including during fire, acts of God or acts of terrorism;
   f. To carry persons, or property, for hire;
   g. To tow or push other vehicles or objects;
   h. In any race, test, contest, or training activity;
   i. On unpaved roads or off-road activity.

I UNDERSTAND THAT IF THE VEHICLE IS USED FOR ANY PROHIBITED USE OR IN VIOLATION OF THIS AGREEMENT, THE AGREEMENT SHALL BE VOID AND I SHALL BE FULLY RESPONSIBLE FOR ALL LOSS AND RESULTING DAMAGES, INCLUDING LOSS OF USE, CLAIMS PROCESSING FEES, ADMINISTRATIVE CHARGES AND ATTORNEY’S FEES. ALSO, THE CDW-TP AND DP OPTION SHALL BE VOID.

6. VEHICLE DATA
   Your Vehicle may be equipped with functionalities that require me to share my data (e.g. Bluetooth operated devices). I understand that you cannot guarantee the privacy or confidentiality of the data shared and that it is my responsibility to erase such data before return of the Vehicle to you. If I do not do this, the next user of the Vehicle will be able to access this information. I also understand that in the event your Vehicle has been reported as “stolen property”, you may request access to the necessary Vehicle Telematics data from the relevant data supplier.
7. PAYMENT
   a. Minimum Charges – I understand the minimum rental charge is for one day (24 hours), beginning at the time of rental.
   b. I agree to pay You upon demand:
   i. All charges related to the rental of the Vehicle and optional equipment or services, which include, but are not limited to, rental rate, late fees, government taxes, airport fees, hotel fees, roadside assistance fees, recovery fees, and all other amounts incurred as a result of this rental transaction,
   ii. Vehicle Damage – Regardless of fault, all loss or estimated damage to Vehicle, including loss of use, claims processing fees and administrative charges, as permitted by law, while renting under this Agreement. This potential cost is eliminated if I accept the Collision Damage Waiver & Deductible Protection Option and comply with the Terms and Conditions of the Agreement,
   iii. Collection and Vehicle Recovery Expenses – All expenses of any kind incurred as a result of collecting amounts due to recovery of Vehicle, including reasonable attorney’s fees,
   iv. Fines and Penalties – Fines and Penalties arising out of the use of the Vehicle during my rental.
   c. I understand that the Company only accepts payment by major credit cards and I authorize You to reserve credit with the card issuer in an amount equal to the approximate cost of the vehicle rental, optional service(s), taxes/fees and additional credit up to US$ 1,000.00. You may bill my card issuer at time of reservation or upon return of the Vehicle.
   d. I understand that if I wish to pay the Company by alternative method of payment, I should request written consent by the Company 72 hours prior to Vehicle pick-up.

I UNDERSTAND THAT ALL CHARGES ARE SUBJECT TO A FINAL AUDIT AND THEREFORE AUTHORIZE YOU TO APPLY CREDITS OR CHARGES RELATED TO THIS AGREEMENT AFTER VEHICLE RETURN TOTHE CREDIT CARD USED AT TIME OF VEHICLE PICK-UP.

8. RESPONSIBILITY FOR LOSS OF, OR DAMAGE TO, THE VEHICLE
   COLLISION DAMAGE WAIVER-THEFT PROTECTION OPTION (CDW-TP)
   In case of theft or attempted theft of the Vehicle, or if I am involved in an accident or the Vehicle sustains damage, even from unknown causes, I am responsible for the financial charges to repair the resulting damages to the Vehicle. Other costs related to the damage to the Vehicle may include towing, storage, impound fees, loss of use, claims processing fees, and administrative charges, regardless of fault.
9. This financial responsibility is reduced to a maximum of US$ 500.00 if I accept the CDW-TP Option on the rental document, pay the charge as shown on the rental document, and comply with this Agreement, including all the Terms and Conditions. I UNDERSTAND THAT CDW-TP IS NOT INSURANCE.
   I understand that my personal automobile insurance policy or travel insurance policy (my insurance policy), may cover damages to the Vehicle as well as fire and personal injury incurred while using a rental Vehicle; I understand that the Company cannot interpret the terms and conditions of my insurance policy and that it is my responsibility to check with my insurance company and my insurance agent what the limitations and responsibilities are of my insurance policy. I further understand that the Company cannot interpret the terms and conditions of my credit card and it is my responsibility to learn if my credit card covers any damages to the Vehicle. The existence of aforementioned insurance coverage or credit card coverage, does not release me from liability towards You for any damage(s) to the Vehicle while in my possession. The CDW-TP Option is only valid when opted during reservation or pick-up of the Vehicle. If the car sustains damages due to acts attributed to improper or irresponsible Vehicle usage as described, but not limited to, Section 5 of this Agreement, the Company, in its sole discretion, can declare the CDW-TP null and void and the CDW-TP option will not cover damages to the Vehicle.
   In case I decline the CDW-TP and the Vehicle is stolen and not recovered within 30 days, I will pay the Company the fair market value, which is the retail value of the Vehicle immediately preceding the theft of the Vehicle. If the Vehicle is recovered within 30 days, I will pay the Company the fair market value less proceeds of the sale of the salvaged Vehicle.
10. DEDUCTIBLE PROTECTION (DP)
    If I accept the CDW Option, I understand that my financial responsibility is reduced to US $ 500.00 in case of damage to, or (attempted) theft of the Vehicle. I am able to further reduce my financial responsibility to zero (US$ 0.00) if I accept the DP Option on the rental document, pay the charge as shown on the rental document, and comply with this Agreement, including all Terms and Conditions. The DP Option is only valid when opted during reservation or pick-up of the Vehicle.
11. NATIONAL PACKAGE PROTECTION (NPP)
    I understand that you offer an optional NPP coverage. NPP is a package product which includes the CDW-TP and DP options at a discount price. All conditions as stated in sections 8 & 9, are applicable to the APP coverage.
12. ROADSIDE PLUS (RSP)
    If I accept the RSP Option on the rental document, pay the charge as shown on the rental document, and comply with this Agreement, including the Terms and Conditions, You will provide roadside assistance without additional charge. RSP includes towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), lockout service (if keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 5 liters of fuel. RSP IS VOID IF I, OR ANY AUTHORIZED DRIVER(S), WERE USING THE VEHICLE IMPROPERLY OR IRRESPOBSIBLY AS DESCRIBED IN SECTION 5 OF THE TERMS AND CONDITIONS.
13. FUEL
    I will return the Vehicle with at least the same amount of fuel as when I received it, unless I accept and paid for the ‘prepaid fuel’ option. If I return the Vehicle with less fuel than how I received it, I will pay the Company a refuel service charge per liter as shown on the rental document and determined by You to refuel the Vehicle for me. The refuel service charge will be determined by estimating the difference in fuel level shown on the fuel gauge from the time Vehicle is rented to the time it is returned. I understand that I shall not receive a refund or credit if Vehicle is returned with more fuel than how I received it. I understand that the ‘prepaid fuel’ option is non-refundable.
14. TIRES
    I understand that, as stated in section 5, it is prohibited to drive the Vehicle on unpaved roads. Furthermore, I understand that I am responsible for the cost to repair damages to the tires that are not deemed normal wear and tear. I am aware that damages to the tires are not covered by the CDW-TP, DP or RSP Options.
15. SMOKING AND EXCESSIVE DIRT
    I understand that Your Vehicles are considered non-smoking cars. Additional cleaning fees may apply if a Vehicle is returned in a condition where it would have to be carefully cleaned and deodorized due to smoking. I also am aware that additional cleaning fees apply if I return your Vehicle with excessive dirt, to be determined at the Company’s sole discretion.
16. LIABILITY INSURANCE OR QUALIFIED SELF-INSURANCE
    An automobile liability insurance policy or qualified self-insurance arrangement protects me and any Authorized Driver(s) on a primary basis in respect to other insurance, for third party bodily injury, death of another and for property damage other than to the rental vehicle on a per-occurrence basis as permitted by this Agreement, arising from the use of the Vehicle. The coverage is in an amount up to CMg. 250,000.00 but in no event in excess of, the minimum limits required by the automobile financial responsibility or compulsory insurance laws of Curaçao, unless other limits are provided pursuant to a separate account Agreement. This coverage excludes a claim made by a person who has signed the rental document of this agreement as an additional authorized driver after qualification by the Company; I understand that if a claim is made or a lawsuit filed, the Company may defend the claim, or lawsuit at its sole discretion. The Company may, at its sole discretion, offer settlements that the Company considers advisable. However, the Company is not obligated to pay any claim or judgment, or obligated to defend any claim or lawsuit when the Company’s payments have reached the limit of the coverage. I understand that this provision is intended to give me clear notice of the Company’s intent to relieve itself of the duty to defend me upon exhausting of the minimum limits required by the automobile financial responsibility or compulsory insurance laws of the state in which the accident occurs. All Authorized Drivers protected under the above arrangement agree to comply with and be bound by all its terms, conditions, limitations and restrictions, which are made a part of this Agreement by reference. All Authorized Drivers shall comply with procedures on accident and claims reporting as set forth below in Section 16.
    I understand that coverage does not apply to:
    a. Any obligations assumed by Me or an Authorized Driver under any contract of whatever nature;
    b. Any fines, penalties, punitive damages or exemplary damages which I or an Authorized Driver may become legally obligated to pay;
    c. Injury to, or destruction of, personal property owned by, or in the possession, custody or control of, Me or an Authorized Driver or passenger(s);
    d. Any liability of a driver who is not an Authorized Driver and any liability for an accident which occurs while the vehicle is obtained or used in violation of this Agreement.
    In the event that the liability coverage is extended by operation of law to anyone not permitted by this Agreement to drive the Vehicle, the limits of coverage shall be the minimum required, by the automobile financial responsibility or compulsory insurance laws of Curaçao.
17. ACCIDENT, THEFT AND CLAIMS REPORTING
    I understand that in case of damage to the Vehicle, theft of the Vehicle or if I am involved in an accident, I am to remain on the scene and call Forensys at 199, or in case of theft, the Curaçao Police Department at 911 immediately. I will receive a copy of the official damage, theft or accident report, which I will immediately file with the Company. Without this report I can be held liable for all damages, even if I’m not at fault. After having notified Forensys or Curaçao Police Department, I will notify the Company during office hours at 869-4433. As Authorized Driver(s), I (we) will not aid or encourage the filing of any claim against the Company as a result of any accident and will cooperate fully with You and Your insurer, if any, in investigating and defending any claim or lawsuit. Failure in cooperating with You or the authorities could result in invalidation of the optional CDW or DP coverages.
18. RESPONSIBILITY FOR PERSONAL PROPERTY
    I understand that You are not responsible for loss of, or damage to, my property or the property of others left at any time in or on Your Vehicle or on Your premises, even if it is in Your possession, regardless of who is at fault. I will be responsible to You for all claims made by others for such loss of damage.
19. FINES AND PENALTIES
    I will pay all fines, penalties and costs imposed for parking or traffic violations with respect to the Vehicle while rented under this Agreement. I will promptly report any such violations to You and will indemnify and hold You harmless from all claims and costs arising out of such violations, including expenses in connection with the handling of such matters. I agree that all fines, penalties and costs arising from parking or traffic violations may be charged to me.
20. PROCESSING OF RENTER DATA
    During the Vehicle pick-up process, it is necessary to collect my personal data. It is mandatory to provide all the requested information. In the absence of such information, You will not be able to correctly process my rental. You will use my personal data to assist me with reserving, renting and leasing vehicles, and for marketing purposes. I may correct factual errors in that data or exercise my right to access, update, or delete personal data by sending a request to You using the contact details provided in the Agreement that I signed when I collected the vehicle. You may transfer my personal data to entities in the Enterprise Holdings group (“Enterprise”) located in the United States. Enterprise may use my personal data to (i) provide effective services, (ii) conduct analytic and/or direct marketing activities, and (iii) allow Enterprise to undertake customer satisfaction surveys by email or by contacting me by telephone. Where required by law, I consent to the use of my personal data for the purposes as described in this section, and to the transfer of my personal data to entities in Enterprise located outside of my country. For more information, please consult the Enterprise Privacy Policy on https://privacy.ehi.com. You and/or Enterprise may also use and disclose personal data to respond to legal requirements (e.g. request from law enforcement agencies), to enforce local policies, to respond to claims or to protect the rights, property, or safety of others.
21. AIRPORT / HOTEL– IMPOSED FEES
    An Airport or Hotel Concession Recovery fee applies to all rentals initiated at our Airport or Hotel rental locations.
22. GENERAL PROVISIONS
    I agree that I will be held responsible for unauthorized repairs to the Vehicle. I understand that You will not reimburse me for authorized repairs without receipts by an officially licensed brand dealer. I understand that it is the responsibility of the Authorized Driver(s) to comply with all applicable seatbelt and child restraint laws for the protection of children under the age of nine (9). The Authorized Driver(s) must supply an approved child restraint system or rent it from You. I understand that in no event shall any Authorized Driver(s) be deemed an employee of yours in any manner or for any purpose whatsoever. I understand that You do not waive any rights under this Agreement except in writing signed by an officer of the Company, or an Authorized Representative of the Company.
23. LAW APPLICABLE
    With relevance to the present agreement exclusively Curaçao laws shall be applicable and any and all disputes arising in connection with the Agreement shall be exclusively submitted to the competent court in Curaçao, provided that the Company may initiate legal action against me in any court of competent jurisdiction, if such action be deemed necessary.

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